What Libra Desk is
The company workspace on Libra OS — a shared, governed queue where agents draft and a person approves, with an audit trail behind every outbound action.
Settings vs Admin
Desk splits personal preferences from organization policy. Settings is what you control for yourself; Admin is what your organization decides for everyone.
Connections
Every connection on a desk belongs to the organization. Admins configure the shared ones and decide which services employees may connect for the desk; nothing about connecting lets an agent act without approval.
Audit trail
What Libra Desk records about every outbound action - the fields, who can read them, how long they are kept, and how they leave the system.